Shipping & Return Policy and Customer Service

Care Instructions

Obviously, you want to enjoy your precious mouth blown vase from DutZ as long as possible. The best way is to clean the item with lukewarm water with a dash of dishwashing liquid. Please do not clean the glassware in a dishwasher!

Did you know you can use a bottle cleaner brush to reach the bottom of the vase?

Never leave water too long in a vase, this may cause limescale deposits to attach to the glass. Vinegar and lemon are effective natural ways to remove limescale.

 

Shipping policy

We ship for FREE within mainland UK. UK areas outside of mainland UK (I.e. Islands, highlands and overseas territories) may incur additional shipping fees. We do not ship abroad. However, If you are looking for EU or international retailers for the DutZ Collection, have a look here

 

Return Policy

If you are not happy with your item. Do let us know immediately. We offer a 30-day return policy. Please retain the original packaging. We will send you instructions on how to return your item to our warehouse. The cost of sending items back to our warehouse are for the sender. Breakages during transport are at the cost of the sender. Please do not send items back without notification.

 

Refund or replacing your items

When you return your item, we will do our best to replace the item with the same. However, if this is not possible, we will offer an alterative item, if no suitable alternative is available we will refund the returned item.  

 

Shop with us

Like many other thousands of businesses, we use the trusted Shopify software to run our retail business. That means you can pay with all major bank & credit cards and online payment plans. You can also order using the Shop App, that way you can create an account and have an overview of all your orders.

 

Contact us

We are a small business and value every customer, every query and every order. Therefore, we are here to assist you in every way we can. Do you want any product information or have an order question? Contact us by telephone or email.
Phone: +44 (0) 7906565614
Email: hello@lowlandsdesign.co.uk

 

Privacy Policy and Terms & Conditions

Find here our Privacy policy and Terms & Conditions

 

 

 

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